Record Remains Locked After User Exit
Symptom
A user reports that a file, form, or record remains locked even though no one is actively editing it.
Cause
This issue may occur when:
A previous browser session did not close properly
A user lost network connectivity while editing
A system process failed to release the lock
Session timeout occurred unexpectedly
Resolution Steps
Confirm no users are currently editing the record.
Ask affected users to sign out of the portal.
Wait several minutes for the session lock to expire.
Refresh the page and attempt access again.
Clear browser cache and cookies.
Retry from a different browser.
Information to Collect
Record ID or file name
Username of the last editor
Approximate time the lock occurred
Screenshot of any error message
Steps taken before the issue appeared
Escalation
If the lock persists after troubleshooting, escalate to the application support team for investigation and lock removal.